Dealer
At JMIS we believe that the cornerstones of all successful training are the development of the critical disciplines of self-management and self-motivation
Over the years, both as Dealer Principal of dealerships, and as General Manager of a distributorship, Jason has observed and analysed multi-franchise and standalone dealerships all over New Zealand, both successful and unsuccessful, learning that there are 3 common denominators behind any successful dealership:
- They have the best developed and trained staff
- Those staff members believe in and follow a proven process
- Everyone in those dealerships has huge passion for their brands
Having worked with both volume and luxury brands, Jason understands that while the same fundamental skills are required when selling and servicing either types of vehicles, there are subtle differences between the two that must be acknowledged.
The JARVIS Motor Industry Services Wheel signifies the relationship and reliance that each department has on the other. Without this department synergy, your dealership will forever be under achieving.
We commit to monthly follow-up discussions with all course attendees for a minimum of 6 months after the completion of the course
JMIS will work with your dealership and design training to suit. Courses can be delivered onsite and in-person, or by online platforms.
We also offer structured courses as below
Course Description
This course is centred around the behaviours and abilities that a motor vehicle sales consultant must have and be excellent at, to achieve sustainable sales success
Learning outcomes:
To be self-motivated to set and achieve personal and dealership sales goals
To be able to self-manage and apply their time effectively to maximise each opportunity
To be more confident and successful when prospecting by understanding the why, when and how of this critical habit
To be able to apply the skills that progress customers down the sales funnel faster and more effectively
To be able to build relationships with customers and co-workers based on trust. Ensuring the best outcomes for all parties
To be able to create value in their discussions with customers
To effectively communicate with customers both pre-sale and post-sale to avoid communication breakdowns while creating customers for life
To apply habits and behaviours that make it far more likely that a customer is willing to commit to buying from them, rather than someone else
The course includes elements of instructor-led learning, role play and activity-based learning.
This course is centred around the behaviours and abilities that a Motor Vehicle Sales Manager must have and be excellent at, to achieve sustainable success. It incorporates elements of all aspects of the Sales Consultant – Fundamentals Course
Learning outcomes:
To be self-motivated to set and achieve personal and dealership sales goals
To be able to manage and apply their time effectively to maximise each opportunity
To be willing and able to take responsibility for the success of the sales department
To manage and measure the sales staff activities that add the most value to the sales process
To have a clear understanding of all aspects of the financial performance of the sales department and what drives profitability
To be able to build relationships with customers, other departmental managers and staff based on trust. Ensuring the best outcomes for all parties
To be able to motivate, mentor and guide sales staff to ensure sustainable success
To have a clear understanding of the relationship with the distributor and how to get the most from that relationship
To apply habits and behaviours that make it far more likely that sales staff will be motivated to excel under their management
The course includes elements of instructor-led learning, role play and activity-based learning.
Course Description
This course is centred around the behaviours and abilities that a Motor Vehicle Business Manager must have and be excellent at, to achieve sustainable success for the dealerships F & I department. It incorporates elements of all aspects of the Sales Consultant and Sales Manager– Fundamentals Courses
Learning outcomes:
To be self-motivated to contribute to the success of dealership sales and F&I goals
To be able to manage and apply their time effectively to maximise each opportunity
To be willing and able to take responsibility for the success of the F&I department
To have a clear understanding of all aspects of the financial performance of the F&I department and what drives profitability
To be able to build relationships with customers, other departmental managers and staff based on trust. Ensuring the best outcomes for all parties
To have a clear understanding of the relationship with financiers, insurance providers and distributors, and how to get the most from those relationships
To apply habits and behaviours that make it far more likely that dealership finance and insurance goals will be met
The course includes elements of instructor led learning, role play and activity-based learning
Click here to be sent a training prospectus